The focus of our consulting services at strategy and operations is to support the success of organizations in the formulation and implementation of their business strategies in their respective industries and markets.

Our experience, both in the private and public sector, allows us to implement pragmatic methodologies tailored to the reality and imperatives of our clients.

Business strategy

– Analysis of industry, market and business environments
– Facilitation of strategic planning workshops
– Formation of project portfolios and implementation plans aligned with the strategy

Service models

– Design of value propositions
– Definition of customer segments, delivery channels, processes, human and technological resources, and required organizational capabilities.

Organization and people

– Design of organizational structure and job profiles
– Workload analysis and efficient staffing studies
– Transformation of people management processes

Business processes

– Survey and redesign of processes
– Strategic sourcing
– Project Management Office (PMO) and Change Management for implementation

Technology

– Market analysis of digital solutions for the optimization and innovation of processes and services
– Selection of digital solutions
– Project Management Office (PMO) and Change Management for implementation

Performance monitoring

– Definition of KPIs for business processes
– Balanced scorecard design (scorecard)